PlayQuest ® EASY Parts Replacement Program & Customer Support Policy
Updated 9/30/2026
We're Here to Help!
At PlayQuest, we believe our games should provide years of family fun. Whether a piece arrives missing or damaged, disappears under the couch, or accidentally gets broken, we're here to help keep your family playing!
We offer customer assistance for problems with newly purchased games, along with a replacement-parts service for pieces that become lost or damaged over time.
All requests can be submitted through our Customer Support Form. Our team will review your request and contact you with any next steps.
1. Nature of Our Customer Support and Replacement Parts Program
PlayQuest offers customer assistance for missing or damaged components in newly purchased games, including complimentary replacement parts for qualifying requests. We also offer an optional, fee-based replacement service for components that become lost or accidentally damaged during use.
These services are intended to help customers obtain replacement game components and are separate from any product warranty that may apply. They do not establish a separate guarantee concerning manufacturing defects, materials or product performance.
All requests are subject to our published program terms and applicable component availability. Nothing in this policy limits or replaces any rights or remedies available to customers under applicable law.
2. Missing or Damaged Components in a Newly Purchased Game
If your newly purchased PlayQuest game contains missing, damaged or defective components, please contact us before returning it to the retailer.
As part of our commitment to customer satisfaction, we generally provide complimentary replacement components, including standard U.S. shipping, for qualifying requests submitted within 30 days of purchase. Each request is reviewed individually and is subject to component availability. Complimentary replacement requests requiring delivery outside the United States will also be reviewed individually, and any applicable shipping charges will be communicated before shipment.
If your request does not qualify for complimentary assistance, replacement components may still be available through our paid replacement-parts service.
This customer-support service does not limit your rights under applicable consumer-protection laws or affect any return or refund rights you may have with your retailer.
3. Easy Parts Replacement
Lost a piece? Accidentally broke something? Our Easy Parts Replacement service helps you obtain individual game components without purchasing another game for a modest fee to cover component costs and standard U.S. shipping.
Requests are subject to the component quantities and fees listed below, individual component availability and the eligibility requirements of this program.
The following prices include standard shipping within the United States.
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COMPONENT REPLACEMENT CHART The following prices include standard shipping within the United States. Prices are subject to change |
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|
ID |
Component type |
Maximum Quantity per Request |
Total Fee |
|
P1 |
Plastic playing pieces originally supplied in quantities of 1-3 per game. |
1 |
$5.00 |
|
P2 |
Plastic playing pieces originally supplied in quantities of 4 to 8 per game. |
Up to 2 |
$5.00 |
|
P3 |
Plastic playing pieces originally supplied in quantities of 9 to 12 per game. |
Up to 3 |
$5.00 |
|
P4 |
Plastic playing pieces supplied in quantities of 13 or more per game. |
Up to 5 |
$5.00 |
|
P5 |
Plastic frames, grids, tracks or similar. |
1 |
$7.00 |
|
C1 |
Paper, cardboard or cloth components originally supplied in quantities of 1-4 per game. |
1 |
$5.00 |
|
C2 |
Paper or cardboard cards, tokens or tiles originally supplied in quantities of 5-12 per game. |
Up to 2 |
$5.00 |
|
C3 |
Paper or cardboard cards, tokens or tiles originally supplied in quantities of 13 or more per game. |
Up to 5 |
$5.00 |
|
C4 |
Spinner bases. |
1 |
$5.00 |
|
C5 |
Game Boards. |
1 |
$10.00 |
|
|
Game instructions (via PDF delivery) |
Unlimited |
No Cost |
|
M1 |
Miscellaneous items (not otherwise itemized) |
1 |
As Quoted |
|
N/A |
Game Boxes |
Not Available |
N/A |
Replacement limits and pricing
Customers may submit up to two paid replacement requests per purchased game during any rolling 12-month period, subject to the individual component limits listed above.
Customers may request components from multiple categories in a single submission, but the quantity limit for each category applies independently. Each component category is priced separately. Requests containing components from multiple categories
will incur the applicable fee for each category. However, a single submission containing multiple component categories counts as only one request toward the annual limit.
The maximum quantity shown for each category applies to that category within a single request. Requests exceeding these limits will be reviewed individually and may require additional charges.
Requests for digital game instructions do not count toward the annual request limit.
International requests: The prices listed above apply to shipments within the United States only. Requests requiring delivery outside the United States will be quoted individually, including any applicable international shipping charges. All charges will be confirmed before payment.
4. How to Request Replacement Parts
All replacement requests should be submitted through our PlayQuest Customer Support Form.
Please provide the following information:
- A description and quantity of the requested components.
- A photograph of any broken or damaged components, when available.
- For missing components, a photograph of any remaining matching pieces, when available.
- A photograph of the back of your game box.
- Your contact information and shipping address.
For requests involving missing or damaged components in newly purchased games please also include:
- Amazon or PlayQuest order number, a dated retail receipt, or another form of purchase confirmation.
- If your game was a gift or you no longer have proof of purchase, please contact us anyway. We'll review the information available and do our best to assist.
We may request additional information when necessary to identify the correct components or review your request. Once we've reviewed your request and confirmed component availability, we'll contact you with the next steps. If a replacement fee applies, you'll receive an electronic invoice with a secure payment link. No payment is required when submitting your initial request.
5. Component Availability
We strive to maintain replacement components for our games for as long as reasonably possible, including after individual games have been discontinued. However, replacement components are subject to availability, and we cannot guarantee that every component will remain available indefinitely.
If a requested component is unavailable, we'll let you know and, when practical, discuss possible alternatives. We won't invoice you for components that we cannot supply.
6. Shipping and Delivery
Approved replacement orders are ordinarily shipped within 5–7 business days after any applicable payment has been received or, for complimentary replacements, after the request has been approved.
Digital game instructions are ordinarily emailed within 1–3 business days after a request is received.
Replacement components are shipped using a carrier selected by PlayQuest.
PlayQuest is not responsible for delays caused by circumstances outside our reasonable control or delivery problems resulting from incorrect shipping information provided by the customer.
If your replacement shipment arrives damaged or does not arrive, please contact us so we can investigate and assist.
7. Additional Terms
This program is intended for customers who purchased genuine PlayQuest games from authorized retailers. It provides access to individual replacement components and does not include complete replacement games or game boxes.
PlayQuest may update its component classifications, replacement quantities, fees and other program terms to reflect changes in manufacturing costs, shipping expenses, component availability and future game releases. Current terms and prices will be published in this policy.
We'll confirm all applicable charges before requesting payment. This program does not limit any rights or remedies available to customers under applicable law.
You can always contact us with questions at help@playquestgames.com.